Updated on: 22 May 2018

DaSuppa Games Company

DaSuppa Games and its affiliates ("DaSuppa", "us", "our" or "we") are dedicated to protecting the privacy rights of our users ("users" or "you"). This Privacy Policy (the "Policy") describes the ways we collect, store, use, and manage the information, including personal information, that you provide or we collect in connection with our websites, including www.dasuppa.com and metro2033.mobi (the "Sites") or any DaSuppa game provided on a mobile platform (for example, iOS and Android) (collectively, the "Service"). Please note that the scope of this Policy is limited to information collected or received by DaSuppa through your use of the Service. DaSuppa is not responsible for the actions of third party people or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.

By using the Service, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service.

Please contact us

If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly. Email: support@dasuppa.com

Data you provide us

  • Contact information (such as name and email address);
  • Player name and password;
  • Profile information (such as profile photo);
  • Your messages to the Service (such as chat logs and player support e-mails);
  • Other data you choose to give us (such as data to identify a lost account).

Data we collect automatically

  • Data about your account and game progress including coins and other in-game currencies;
  • Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI);
  • Data about your device, such as device name and operating system, browser type and language;
  • Data we collect with cookies and similar technologies (see more below);
  • General location data;
  • Precise geo-location data (GPS, with your consent);
  • Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service.

In most cases, we also create a our specific ID for you when you use the Service.

Data we collect from our partners

  • Data we receive if you link a third party tool with the Service (such as Facebook, VKontakte or Google);
  • Demographic data (such as to determine the coarse location of your IP address);
  • Data to fight fraud (such as refund abuse in games or click fraud in advertising);
  • Data from platforms that the games run on (such as to verify payment);
  • Data for advertising and analytics purposes, so we can provide you a better Service.

WHY DO WE COLLECT YOUR DATA

To make the Service work

To perform the contract, we process data necessary to:

  • Create accounts and allow you to play our games and use our Service;
  • Operate the Service;
  • Verify and confirm payments;
  • Provide and deliver products and services you request;
  • Send you Service-related communications.

To make the Service more suitable for our players

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to:

  • Update and develop player profiles;
  • Develop and improve the Service and player experience;
  • Manage our relationship with you;
  • Provide social features as part of the Service;
  • Customize your Service experience;
  • Respond to your comments and questions and provide player support;
  • Provide you Supercell offers in the Service as well as in other websites and services, and by email;
  • Send you related information, such as updates, security alerts, and support messages;
  • Enable you to communicate with other players.

To show personalized advertisements

To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to:

  • Track the content you access in connection with the Service and your online behavior;
  • Deliver, target and improve our advertising and the Service.
  • For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.

    To keep the Service safe and fair

    Ensuring a level playing field in the Service is a top priority for us. In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

    • Analyze and monitor use of the Service and its social features;
    • Moderate chats either automatically or manually;
    • Take action against fraudulent or misbehaving players.

    To analyze, profile, and segment

    In all of the above cases and purposes, we may analyze, profile and segment all collected data.

    With your consent

    With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.

    WHO CAN SEE YOUR DATA

    Apart from DaSuppa, your data can be accessed by others in the following situations:

    Other players and users

    Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

    Partners working for DaSuppa

    DaSuppa has partners to perform services for us. These partners process your data only at and according to DaSuppa´s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

    Other companies and public authorities

    In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

    We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

    Advertising and Social Media partners

    The Service includes features from our partners, such as social media interaction tools and in-game advertising. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

    Customer Service

    We may collect your email address when you contact our customer service group and we may use that email address to contact you about your gaming experience with DaSuppa games and notify you about company news and promotions. If you no longer wish to receive certain email notifications you may opt-out at any time by emailing us at support@dasuppa.com.

    Push Notifications

    We may occasionally send you push notifications through our mobile applications to send you game updates, in-game events, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

    INTERNATIONAL DATA TRANSFERS

    Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.

    YOUR RIGHTS AND OPTIONS

    Opt-out of marketing emails and other direct marketing

    You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

    Opt-out of targeted advertising

    You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).

    For personalized in-game offers opt-out, you can use the options provided in the game settings.

    Your other rights

    You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

    We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us on our support e-mail: support@dasuppa.com. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.

    COOKIES AND SIMILAR TECHNOLOGIES

    Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

    HOW DO WE PROTECT YOUR DATA

    Security Safeguards

    In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration. All data is stored in encrypted databases.

    Data retention

    We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

    Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

    AGE LIMITS

    We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.